Forensically Tracking the Causes; Involve the Team, and keep an Independent Mindset
Posted on 23rd January 2021 at 11:45
A company producing high value pharmaceuticals had been experiencing customer complaints about
their bulk product packaging which was splitting open at the customer sites, resulting in too-frequent
clean-ups, contamination and wastage of the product itself and loss of confidence by the customer.
They had attempted to track down the cause of the problem, but struggled to pin it down.
This is their story: