Posts from June 2021

From Our What'sUp? Workshop 23 June 2021 

Client relationships are important and it’s frequently said that people buy from other people and not businesses from businesses (although that delivery that was left by my front door in a puddle of mud? I’m not convinced there was any human involvement). 
However, as a business grows, or changes or personnel move around, there are times when that personal touch is difficult to keep going, to the extent that is expected. You need or want to hand over, but how can you transfer the level of trust that you’ve built up to someone else in your organisation who will continue the good work? 
Customers don’t like changes and frequent or sudden ones can risk damaging a relationship or even losing them altogether. It can seem that you don’t really care about them. 
But with a few planned steps it is possible to hand over a relationship. 

From Our What'sUp? Workshop 23 June 2021 

No, this is nothing to do with Government restrictions on travel, but everything to do with the question: How will my team manage without me? 
This is a perpetual problem encountered by many business owners, so the idea that you can physically go away from your workplace and forget everything, like your employees all seem to be able to, can be impossible to accept. 
Since March 2020, we’ve all become far more used to remote access and remote working. “I could go on holiday, take my phone and laptop, and still be contactable so that would be the best way, wouldn’t it?” 
Bad idea. 

From Our What'sUp? Workshop 16 June 2021 

We all lead busy lives, both in and out of work, and one of the factors of running a smaller business is that it’s very difficult to balance completing the tasks with actually having a life. 
Small business owners are particularly susceptible to taking on the tasks that they can’t allocate to someone else, because that someone else isn’t available and can’t be justified. This frequently spirals upwards, so everything is dependent on a very limited group of people – or maybe just the one! 
Sounds familiar? 

From Our What'sUp? Workshop 9 June 2021 

There is an abundance of advice on how to write job specifications, advertising for suitable candidates, interview techniques and setting up employment contracts, but the question that we bounced around the Headspace forum was “when recruiting, how can we spot gaps in people’s experience, even if they are on their CV?” With a secondary concern about how to keep the employees once you’ve recruited? 
Our panel were unanimous that a good job description is essential. However the caution there is that often this is a very proscriptive definition of how someone should behave and carry out the tasks necessary. That’s fine for appointments at a relatively low responsibility level and to fit in with a specific system, but small businesses often need to have flexibility and innovation, so making the actions too rigid is going to both attract the wrong type of candidate and could demoralise in-post. Being clear about the goals and outcomes rather than the method to reach them is likely to bring more fresh ideas. 
Often it can be tempting to give a broad definition of the skills of the person who last vacated the post. Don’t do it! They left for a reason and may not have been the perfect fit. 

From Our What'sUp? Workshop 2 June 2021 

How can businesses improve the engagement of young people, so they can make the right choices? 
Children in the UK are required to stay in formal education until the age of 18, which could be school, college, apprenticeship, approved trainee program or mixed formal scheme. That’s surely a good thing, isn’t it? 
But many young people don’t cope well with a formal academic route, and many don’t thrive in it. 
Employers also often complain that school or college leavers and graduates are frequently ill-equipped to deal with and contribute to life in a workplace. 
Are we surprised? 
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