Posted on 24th June 2021 at 17:11
From Our What'sUp? Workshop 23 June 2021
Client relationships are important and it’s frequently said that people buy from other people and not businesses from businesses (although that delivery that was left by my front door in a puddle of mud? I’m not convinced there was any human involvement).
However, as a business grows, or changes or personnel move around, there are times when that personal touch is difficult to keep going, to the extent that is expected. You need or want to hand over, but how can you transfer the level of trust that you’ve built up to someone else in your organisation who will continue the good work?
Customers don’t like changes and frequent or sudden ones can risk damaging a relationship or even losing them altogether. It can seem that you don’t really care about them.
But with a few planned steps it is possible to hand over a relationship.